FAQ

If you have any questions, please email us at hello@svoltaride.com. We are open Mon-Fri from 9am to 6pm Pacific Standard Time (PST).

For questions regarding assembly or how to convert the scooters, please click here for "how-to" videos.

 

Where do you ship to?

We ship anywhere within the continental United States, plus Alaska and Hawaii.

 

How much does shipping cost?

Orders typically ship via USPS (United States Postal Service).

FREE U.S. SHIPPING ON ORDERS $150+.

For orders under $150:

Orders containing 1 scooter or skateboard, the shipping fee is a flat $10 per order.

Orders containing only a helmet or accessories, the shipping fee is a flat $5.

The shipping rates posted above are only applicable within the continental 48 states. 

 

How long will it take to receive my order?

Orders typically ship within 2 to 3 business days. Monday through Friday are considered business days, excluding holidays. Most orders ship via USPS Priority Mail, which usually requires 1 to 5 business days of transit time.

 

Where is my order?

Once your order ships, you will receive an email with tracking information. If you did not receive tracking information, please email us at hello@svoltaride.com.

Please note: To ensure safe delivery of your package, we require a signature for delivery on all scooter and helmet orders. If the tracking information shows 'Delivery attempted' please give USPS a call at 1-800-275-8777 or visit their website at www.usps.com to schedule a re-delivery.

For UPS, please track through www.ups.com and www.fedex.com for FedEx.

 

How do I return or exchange an item?  Which items qualify for returns/exchanges?

Please note: Helmets are not returnable/exchangeable. Each helmet description contains the manufacturer's fit guide and fit measuring instructions. Please measure for proper fit before purchasing.

Hats and masks are also not returnable or exchangeable due to safety and hygiene concerns.

Scooter returns are welcome, as long as they are new and unused and in their original packaging. Returns are permitted within 30 days from the date of purchase. 

If you would like to return an item, please contact us at hello@svoltaride.com. Our customer service team will provide you with a Return Merchandise Authorization (RMA). Returns without a RMA will not be accepted or processed. 

We do not charge restocking fees, however, the customer is responsible for the cost of shipping the return item(s) back to our warehouse.

Upon receipt of any return, items will be inspected by our warehouse staff. Refunds are processed within 1-3 business days. If any issues arise, our Customer Service team will contact you through the email address from the original order. We can only process returns in new/unused condition.

 

We ordered our items on Amazon or eBay. How do we make a return/exchange?

For all orders placed on Amazon or eBay, please contact us through Amazon or eBay, respectively.

 

How do I package a return?

Please return merchandise in the original shipping box. Please ensure the items are wrapped securely in bubble wrap or paper to prevent scratching during shipping.

You are welcome to ship returns via USPS, UPS or FedEx. USPS usually provides the most economical shipping rates.

We can only process returns in new/unused condition. Returns must be completed within 30 days of the original purchase.

 

Where are you located?

The SVOLTA office is located in Los Angeles.  We design in Los Angeles and ship from our warehouse in Southern California.